Introduction

The Tack Shack is an NZ owned business.
The physical address of The Tack Shack is 2 Breakwater Road, Moturoa, New Plymouth 4310, New Zealand.
The Tack Shack regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users of The Tack Shack, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Mike at The Tack Shack.

Disclaimer

While we do our best to keep the website up to date, there will be times where some products and services listed are not available. If your order cannot be fulfilled we will inform you ASAP, we will offer you an option to back order the item, an alternative item or a refund. Products are subject to availability and may be withdrawn at any time, including after you have placed your order. Please note that some products on this Website are NOT Stock Controlled.

Collection of Information

In order to use The Tack Shack website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including Email.

Any information collected by The Tack Shack is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from The Tack Shack customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store Credit Card details on our site.

For all credit card payments we use a secure third party gateway, Payment Express. Payment Express is committed to data security. Payment Express uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, Payment Express stores the data in computer servers with limited access that are located in controlled facilities secured by advanced surveillance and security technology. When Payment Express transmits sensitive information (such as a payment card number), Payment Express protects it through the use of encryption, such as the Secure Socket Layer (“SSL”) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. Payment Express is a level 1 certified PCI-DSS compliant provider.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at thetackshack@xtra.co.nz.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at thetackshack@xtra.co.nz.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Tack Shack uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at thetackshack.co.nz@xtra.co.nz.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

The Tack Shack may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service These third parties are prohibited from using your personally identifiable information for any other purpose.
The Tack Shack does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on The Tack Shack site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://www.thetackshack.co.nz/.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

The Tack Shack Security Policy

Payment Express is committed to data security. Payment Express uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, Payment Express stores the data in computer servers with limited access that are located in controlled facilities secured by advanced surveillance and security technology. When Payment Express transmits sensitive information (such as a payment card number), Payment Express protects it through the use of encryption, such as the Secure Socket Layer (“SSL”) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. Payment Express is a level 1 certified PCI-DSS compliant provider.

For more information about Payment Express and online credit card payments, please visit www.paymentexpress.com

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from The Tack Shack containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Courier within 5 working days; however if goods are unavailable delivery will take a little longer. Orders with multiple products may be shipped separately. Shipping is Limited to New Zealand only.

If you wish to query a delivery please contact us at thetackshack@xtra.co.nz

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at thetackshack@xtra.co.nz within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. The Tack Shack will not be responsible or parcels lost or damaged in transit if you choose not to insure.